Do you meet this problem?

Merchant
Von France
Mitglied seit Apr. 2016

Always the same problem. I am called to tell me that we are stuck on the order form. I know how to unlock whoever wants to buy in my shop.
You must first create an account. Only after the account has been created can the new customer finalize their order.

When someone who is not a customer adds to the cart without registering before, he is stuck in his progress.

What should be automatic is that if someone buys without being registered already, the registration form is automatically offered to him which is never the case at home.

I estimate at a certain percentage the people who give up and that's a shame.

tim
Founder
Von Sweden
Mitglied seit Mai 2013
tim

Why don't you allow guests to check out?

Merchant
Von France
Mitglied seit Apr. 2016

Because I do not have the same form as your demo. It misses the "create your account" on my checkout.

So, they block on the obligatory field: "Zone, region or department".

For me, this field is mandatory, it contains an asterisk and a selection icon. Yet my developer says I have disabled "Zone, Region or Department"?

I asked this question because I'm sure some buyers had to give up their baskets being "angry" at not being able to continue.

Some people think of phoning me and that's good.

Here is what I answer:

First and foremost, do not think about the item you want to buy first; register by creating your password and entering your address and phone number. Then it's all good, you can buy the product easily.

That's why I say that the registration form should arrive automatically when a person stuns did not think to register first.

And this is not the case because I test my form chekout and I am blocked to continue.

Merchant
Von France
Mitglied seit Apr. 2016

At the top, it is a screenshot of the form (just the bottom of the form) which is not the registration form. This is the form that happens just when an unregistered person thinks they can buy.

To have a full screen copy, I add the top now.

tim
Founder
Von Sweden
Mitglied seit Mai 2013
tim

Sorry this is not a problem in 2.x.

Merchant
Von France
Mitglied seit Apr. 2016

ok, it's true that I'm still with my old version 1.3.7
My developer will update me with a newer version when I have funds. (Money)
Have a good weekend

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