My web site disappeared!

Designer
Tól től United States
Tagság okt. 2024 óta

Hello,

I had my web site up and running for about 2 weeks, uploaded all my products, and I had made many modifications and changes to the template, added graphics, banners, etc. Changed the site to RTL, modified/reorganized the footer, menu, etc. About an hour ago, the site got reset to its original template automatically (database was not affected), all the graphics, changes went away. And about 30 minutes after that, the site disappeared, it is not even coming up ... nothing is showing on the screen: www.eurocraft.ir

Can you please help? What went wrong?? How can I bring the site back? All files are in place on the server.

Thank you,

Moderator
Tól től Lithuania
Tagság márc. 2016 óta

Think of last modifications you did and try to revert them. Maybe it was something simple as vMod or other module but due to caching you only noticed after 30min.

Can you login to admin?

Designer
Tól től United States
Tagság okt. 2024 óta

Yes, I am able to log in to admin, all my data shows fine. I did not touch vMOD. I did change some simple codes, and I went back and revert, but it did not make any difference.

Please help! I am in an exhibition now and need my site up and running as I have given out my business card with my web address on it, This is urgent. Thank you.

Designer
Tól től United States
Tagság okt. 2024 óta

Honestly, I don't know what vMod is, or what it does. I shows empy in admin (please see the screenshot attached). What can I do to bring the site back?

Moderator
Tól től United States
Tagság okt. 2019 óta

Since your site is producing absolutely zero output, it looks like PHP is halting with a 500 error. If you have access to your server logs, check in there for a reason why. If you don't, contact your host and ask them for help.

You said you reverted, but did you do a complete restore from a known good backup? That should at least get you back up and running. Then you can start adding your changes back in, hopefully using vMod, to see what broke your site.

You also mention that your site automatically reverted to the original template. How did that happen??? I'd investigate that, too, as that shouldn't happen on it's own.

As far as vMod goes, you really should learn to use that — it will make your life easier. In a situation like this, you can simply turn off each vmod to see which one is causing the problem.

How To Create a vMod

Good luck!

tim
Founder
Tól től Sweden
Tagság máj. 2013 óta
tim

A white page is usually the cause of a HTTP 500 fatal error.
Always check logs/errors.log for clues.

Te
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