bobdrinktech Merchant Van Netherlands Lid sinds apr. 2015 bobdrinktech 28 dec. 2020 11:05 Hi, very happy for many years with this add-on. Unfortunately this version is re-sending the order to the supplier after changing the orderstatus. So it sends the orderforward after costumer has paid, witch is good. Then when the order is shipped I change the status in the shop to shipped the order is resend causing confusion. Shop 2.2.5 and the latest version of order forwarding. Hope fully you can find a few minutes to have look. I think it has something to do with the status = sale witch is the trigger to send the order. But more statuses like paid, shipped and others have the status = sale Kind regards, Bob
tim Founder Van Sweden Lid sinds mei 2013 tim 28 dec. 2020 20:10 If you change to a status that is no longer a sale then sets one that is a sale. It will trigger the email again. Simply do not set a status that cancels the sale.
bobdrinktech Merchant Van Netherlands Lid sinds apr. 2015 bobdrinktech 29 dec. 2020 09:55 Hi Tim, that would be an easy fix. Having this setting checked before posting and again this morning I can assure you that the settings for "= sale" are correct. The only ones without =sale are "unpaid" and "canceled" Could this be a (my) browser issue? Thanks Bob
bobdrinktech Merchant Van Netherlands Lid sinds apr. 2015 bobdrinktech 18 jan. 2021 13:02 Hi Tim, Upgraded to 2.2.7 so far the fastest I have seen ever. Hoping it would solve the problem of re-sending the order to supplier when order_status has been changed. Unfortunately it did not solve that problem. We have seen that the order_forward_module is checking the orderstatus if the status is the same as previous and should not re-send the order. Could it be possible that the shop is resetting or not holding the the =sale status? Thanks Bob
tim Founder Van Sweden Lid sinds mei 2013 tim 18 jan. 2021 21:32 Coming up. I have just been spending the holidays off and now digging into a pile of work.
bobdrinktech Merchant Van Netherlands Lid sinds apr. 2015 bobdrinktech 20 jan. 2021 10:08 Thanks a lot
bobdrinktech Merchant Van Netherlands Lid sinds apr. 2015 bobdrinktech 2 feb. 2021 14:16 Thanks for the update, Bob
bobdrinktech Merchant Van Netherlands Lid sinds apr. 2015 bobdrinktech 4 feb. 2021 12:46 Sorry to hear that, but its working perfect. Thanks a lot