Missing legal pages text

When I enter the legal texts under "Pages" (copy and paste) and save them, the green bar with the confirmation of saving appears, but the texts are, with the exception of the heading, always completely gone. Neither when trying to call them up again (pencil icon) nor on the front page are the texts.
Furthermore, under "Legal" are the 3 terms Cooking Policy, Terms of Sale and Privacy Policy, but I miss the mandatory cancellation policy.

As you can see, I have learned and ask this time clearly earlier😀.

This sounds like a copy paste problem with the WYSIWYG plugin called Trumbowyg. To make sure your copy and pasted text does not contain any formatting that could be the cause of your problem, copy the text from a formatless program like Notepad. Also check your F12 browser console for javascript errors when pasting text into the plugin.

The mandatory cancellation policy? Are you referring to the CPRA "Do Not Sell/Share My Information" that is complementary to CCPA? Given you are based in Germany the EU GDPR does not have the same requirement as CPRA. Meaning Opt-Out could be a newsletter unsubscribe form, or links and instructions referenced in your privacy policy. Could you be more precise what you want to do, or if you have a different understanding of what the law enforces?

What is required for Germans is the Impressum page. I have thought of adding Company Imprint / Impressum as another legal page to define. But by simply docking a new page in the "Information" section would display it in the side footer.

Added legal document assignments for Company Imprint and Do Not Share to coming version 2.5.2
https://github.com/litecart/litecart/commit/639cb0ce88673265bf581ebf74e726fa37559388

Thanks for the answer. I had the suspicion of formatting yesterday and checked the texts visually after copying from my text program whether specifications such as font, size etc. are included and found nothing of it.
Today I copied the texts into "Windows Editor" and then pasted them. Again the same result, headings remain, whole text disappeared.
I also made three printscreens with text, with memory confirmation and then empty again. I just don't know if I am allowed to attach jpg's here.

The cancellation notice is necessary to show the private end customer his right to cancel his order within 14 days. Afaik even the text is prescribed, not simply an arbitrary own text.
Example:
[size=2][font=sans-serif]Instructions on withdrawal[/font][/size]
[size=2][font=sans-serif]Right of withdrawal[/font][/size]
[size=2][font=sans-serif]You have the right to withdraw from this contract within 14 days without giving any reason.[/font][/size]
[size=2][font=sans-serif]The withdrawal period will expire after 14 days from the day on which you acquire, or a[/font][/size]
[size=2][font=sans-serif]third party other than the carrier and indicated by you acquires, physical possession of the[/font][/size]
[size=2][font=sans-serif]goods......[/font][/size]

Sorry for the misrepresentation, copied it from a web page and can't now eliminate that formatting here in the edit box.

[quote]The cancellation notice is necessary to show the private end customer his right to cancel his order within 14 days.[/quote]

This is part of the Terms of Purchase but some establish a separate page for Returns and Refunds. Do you have any reference link I can read where this is described?

I would like to see this wysiwyg editing problem myself as I never heard or experienced it before. Can you create a support ticket for me to try it?

Is it the text that you pasted that doesn't stick?

You are entitled to create a support ticket. Click here to begin.

The A- button is what removes formatting for this forum. See image

I have finished the support ticket.
Because of the right of withdrawal I find mainly German sites such as:
https://www.ihk.de/stuttgart/fuer-unternehmen/recht-und-steuern/it-recht/ecommerce/e-commerce-widerrufsbelehrung-4637916
or the official sample declaration:
https://www.gesetze-im-internet.de/bgbeg/art_253anlage_1.html

But I have also translated a part of it into English:

The right of withdrawal

The provisions of the Distance Selling Act stipulate that a so-called right of withdrawal must be granted in B2C distance transactions. This right of withdrawal allows customers in an online store to cancel their order within 14 days of delivery of the goods without giving any reason. The consequence is that the concluded contract is cancelled. The right of withdrawal gives consumers the opportunity to take a look at the ordered goods at home and test them to a certain extent.

In the end, this means that you have to provide the official form clearly visible on the store before the order and send it to the customer after the order e.g. as a pdf (in any case unchangeable in content) to the order confirmation by email. Does not apply to B2B afaik, only for private individuals.

What I understand from the link you provided is that it is required by law to inform the customer of the rights to abort/withdraw their purchase. It doesn't state it needs to be a separate information page. It does however state an example this could be stated in the order confirmation email, or with the packing slip and delivery, and that it cannot be a link to the website.

Failure to inform the client of the right to abort/withdraw the purchase, which is minimum 14 days for distance sales, implies the right is extended by law another 365 days.

I could not confirm an issue with storing text content for an information page

I can only find pages in German that always say roughly the same thing, as in this example from a chamber of commerce:
"Information about the right of withdrawal must be provided before the order is placed, e.g. on the order page above the order button with a clearly marked link "Widerrufsrecht" or "Revocation". A link only in the footer of the website, or to the GTC in which the cancellation policy is included, [b]is not sufficient[/b]."
I have read a lot of comments that you will definitely get a penalty notice without the cancellation form before ordering. But I have not yet had time to find out whether this is German or European law.

I went to my admin page on texts before after your post. When I went to the pencil on two of the three entries, I saw texts that you must have inserted for about half a second and then they were gone again.
I don't have any explanation for this, but suspect it has something to do with my (current) Firefox or its addons. Must I check later with another browser.

Btw: When I sent the support ticket with my access data yesterday, I later found a copy of it in my emails with all these clearly readable access data. This seems very risky to me, because as far as I know, an email is not unconditionally protected from co-readers. I guess I better change my passwords?

[quote]I have not yet had time to find out whether this is German or European law.[/quote]
I know the 14 day right to terminate the purchase is european law but it's possible that germany enforces how it is represented. I would like to know too.

[quote]I saw texts that you must have inserted for about half a second and then they were gone again.[/quote]
Try another browser or try disabling all browser extensions.

[quote]I guess I better change my passwords?[/quote]
Yeah this will have to change, but hasn't been a priority. BUT... you should always change your passwords after the ticket is closed. In fact you are encouraged to when submitting the form.

So, I first made tests in FF and turned off all addons. But has not changed the situation. However, I had the impression that the texts were flashing briefly (1/2 sec.) and then gone again. Also, by the way, never visible on the frontend.
Gave them then in the Brave browser and now they are there. However, I do not understand that at all 😱.
Passwords I will change later.

Thank you for your help, is not self-evident nowadays.