Order is resent with every order status change

Merchant
From Netherlands
Member since apr. 2015

Hi, very happy for many years with this add-on.

Unfortunately this version is re-sending the order to the supplier after changing the orderstatus. So it sends the orderforward after costumer has paid, witch is good. Then when the order is shipped I change the status in the shop to shipped the order is resend causing confusion. Shop 2.2.5 and the latest version of order forwarding. Hope fully you can find a few minutes to have look.

I think it has something to do with the status = sale witch is the trigger to send the order. But more statuses like paid, shipped and others have the status = sale

Kind regards, Bob

tim
Founder
From Sweden
Member since mai 2013
tim

If you change to a status that is no longer a sale then sets one that is a sale. It will trigger the email again.
Simply do not set a status that cancels the sale.

Merchant
From Netherlands
Member since apr. 2015

Hi Tim, that would be an easy fix. 
Having this setting checked before posting and again this morning I can assure you that the settings for "= sale" are correct. The only ones without =sale are "unpaid" and "canceled"

Could this be a (my) browser issue? 

Thanks Bob

Merchant
From Netherlands
Member since apr. 2015

Hi Tim, 
Upgraded to 2.2.7 so far the fastest I have seen ever. 

Hoping it would solve the problem of re-sending the order to supplier when order_status has been changed. Unfortunately it did not solve that problem.

We have seen that the order_forward_module is checking the orderstatus if the status is the same as previous and should not re-send the order.
Could it be possible that the shop is resetting or not holding the the =sale status?

Thanks Bob

tim
Founder
From Sweden
Member since mai 2013
tim

Coming up. I have just been spending the holidays off and now digging into a pile of work.

Merchant
From Netherlands
Member since apr. 2015

Thanks for the update, Bob

tim
Founder
From Sweden
Member since mai 2013
tim

It was a real nutcracker. :)

Merchant
From Netherlands
Member since apr. 2015

Sorry to hear that, but its working perfect. 

Thanks a lot

You
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